Because 19th Air provide personal fashion apparels such as masks, we cannot receive any returned items. We are sorry for the incoveneince.
However, should you be dissatisfied with your product, you can contact customer@19thair.com for a refund.
To Refund:
Please make sure that you are qualified for one or two of the following criterias before contacting customer@19thair.com for refund:
1. You have not washed or used your product. Because 19th Air products are personal fashion apparels, we cannot receive returned products. However, we can give you a refund if you have not used or washed your product.
2. You have a physical damage on your product. If your beanie / toque has a hole in it or is missing a logo when you have just immediately received it, and that you have not washed or used it, you can contact us for a refund.
* Please note that you have to take photos of your product in order to apply for a refund.
